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1.4 Based on 54 reviews
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Nov 1st 2016. So I refilled my budget account on the due date but it was not activated for the next day. Thought that the payment do not go through so re-order it again and was charged twice, ask for a refund but management said I could only get credit for next month and that he would call t-mobile to see if t-mobile could troubleshoot the problem, should be done within 24 hrs. Alright, I said. Called back 24 hrs later, management said wait... Read more

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I joined BM from another who just plain ripped me off..TRUE WIRELESS... I got accepted fast and received a smart phone that only lasted 2 days on a charge and I never used the phone. I called them and said I think the phone has a short as you have to put the charger in just right and the phone charge doesn't last. They sent me a battery. Same problem but now the charger dies and no charger, no phone(cannot charge) and they wanted money for a... Read more

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I signed up for service on the 12th of November 2016... Was approved within 24 hours... My phone number was assigned within 24 hours... I call the Budget Mobile to get a tracking number for my phone... The number they gave me is non-existent and cannot be tracked by UPS mail innovations... Finally on November 21st 2016 I call in to speak with the young man in customer service and he tells me that the tracking number does not work but he will... Read more

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I do Phoenix neighborhood Patrol block watch in Phoenix. One night I was doing my foot patrol Andy's gang members started to chase me down with their vehicle. I attempted to call nine-one-one on my Budget Mobile phone butt it would not allow me to call nine-one-one. Luckily I do run fast and I was able to run to a friend's house and use her phone to call nine-one-one. That's one incident. The incident is that the phone broke because it's so... Read more

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Terrible service i payed for an replacement phone they sent me a broke one and they all my information to another company

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I recently applied for budget mobile service. I went through all the steps to get a phone just to be told my application was denied do to another account. I tried to tell the customer service rep id number 1491264. That I did not have an account with them. However the rep constantly repeated to me that I did and to contact them. He was not helpful at all. I found him to very rude and felt he was trying to talk to me like I was an ***. Wouldn't... Read more

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I want to cancel my service

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Signed up from Assurance, and Budget ripped off minutes from me for two months and sold me out to SafeLink wireless which says I cannot get minutes until the first even tho Budget gave me 500 minutes on the 15th then sold me out on the 16th to safelink and safelink gave me NO minutes in the sell out. Signed up from Assurance, and Budget ripped off minutes from me for two months and sold me out to SafeLink wireless which says I cannot get minutes... Read more

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On august 8th, 2016 I applied for a phone, after confirming that Budget Mobile serviced my area. My application was approved August 20,2016. I called Budget Mobile each week for update and was told two times, they were waiting for phones to be shipped to them. Then last week was told they now had the phones and were waiting for number to be assigned before they could mail my phone. Today I called for update, and after talking to a supervisor was... Read more

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Had two their rise phones both junk poor customer service poor quality all around

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