Anonymous
map-marker Las Vegas, Nevada

Forever wait time, broken phone

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I decided to change services and go to budget because someone told me they had nicer phones, and I had mine for a while and that battery wasn't holding a charge anymore, as soon as I put in the order my other phone canceled, so no phone while they processed and sent phone which was weeks, then they sent me a broken phone that would not charge, customer service took days to reply and said they would send another, been waiting a couple more weeks with back and forth saying they were waiting for one to be assigned been over a month without a phone and even if one was assigned tomorrow it would be weeks again to get it to me. tried to go through another company and it shows I already have one and have to wait for cancellation. oh well going to cancel come Monday, they don't deserve my business OR YOURS don't waste your time
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Reason of review:
broken and slow

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Amarillo, Texas

Budget Mobile - Phone Service Review from Amarillo, Texas

I lost my phone and how i called budget phone they told me to send 20 dollars for a replacement and i havent heard any thing my name is cindy boykins my number is 706-402-****
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Reason of review:
Pricing issue
2 comments
Guest

Terrible service I was getting text messages that my account would be closed even though I was using text messages

I'm hearing impaired so I can't speak with someone I'm calling I can only use text

Now my junk phone's battery doesn't last worth ***

Not very happy with Junk Budget Mobile so I'm going to apply for another phone service maybe I can get better service as well as a better phone

Guest

Los kiosco ya no estan cuando uno va y uno llama pesimo servio al cliente la verdad no se si esta compaรฑรญa es fiables eso diq que el esta ayuda y ni te responde cuando lo tienen q hacer la verdad me gustaria un telรฉfono mas moderno y gual free.

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Khanh Fsz
map-marker Los Angeles, California

Can no longer sign up online!

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I had a budget mobile phone a few months back and it was a Cricket Android. It worked okay for a few weeks and then it just went kaplooey and froze on the startup so I ripped out the circuit board and tossed the rest of the phone in the trash. I since then cancelled the account because I moved out of state and needed to apply for my new state. I applied online and waited more than two weeks and nothing. No email confirmation or anything in the mail. I finally chatted with a rep and they said that the date of birth didn't match the one they had on record so they cancelled the application. They said I could re-apply after three days so I tried but the system kept ( and still does every time I try to apply again) saying that the address was wrong and they couldn't validate it or some *** like that. That was a problem even when I first applied and then the second time but I managed to get it to go through but not lately. I started another chat and told them the problem with the address and they said to apply again or call them. Their phone number doesn't even work! I finally gave up. It is a disgustingly pathetic phone provider.
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Cons:
  • Budget mobile
Reason of review:
Poor customer service
Anonymous
map-marker Rocklin, California

Review in Cellular Phone category from Rocklin, California

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They do not send phones ! They lie! 6 months now!
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Reason of review:
Poor customer service
1 comment
Guest

Cut your lifeline service off and go get another one. Of course all they want is their money from the Federal Government.

..they're not interested in customer relations. I've been waiting on Budget for over a year now and all they said was oh were waiting on phones for warehouse.

Anonymous
map-marker Los Angeles, California

Budget Mobile Phone Service Review

i have smartphone from bugetmobile i have slow phone i have bad battery i need buget mobile i need 3g network fix
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Reason of review:
Bad quality
Anonymous
map-marker Northridge, California

Their phones suck

Signed up for their Lifeline service. They send me a used phone that got very hot and would drain the battery in 20 minutes if left on. Couldn't tell me when if ever I would receive a replacement. They acted like they were doing me a big favor when I requested a replacement. 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words 100 words
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Cons:
  • Phones
Reason of review:
Bad quality
Davette Vgw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Modesto, California

Review in Cellular Phone category from Modesto, California

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So I signed up for a phone gave the rep my personal info such as address and contact number he turned around and gave out my personal information to people that don't like me. Does anyone know who I should contact? This is in the Stockton area.
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Reason of review:
Poor customer service
1 comment
Guest

I signed up and the rep put in all my info wrong. Screen froze.

Big hassle trying to get another phone. Finally found out it was being sent to homeless shelter because the rep entered that as my address.

Total scam from sign up to getting help over phone, on-line, or at the local store that was only open for a minute before they closed for good. I would contact the Utilities Commission or the Police Dept about using your confidential info.

Anonymous
map-marker Santa Ana, California

TERRIBLE

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I was dealing with a *** by the name of Leo at a Budget Mobile kiosk in El Super in Inglewood and this guy told me that I can use my sisters medical card to get my self a cell phone as long as she was here with me. Long story short we got one then he tried to sell me a better phone, looked like it was something he used to use. Just a sleazy guy. fggbgbgbg gb gb gb g bg b gb gb g b gb g bg bg rv erg her gb erg be gb erg berg be rub e.g. be gb egg e b b erg e.g. rb
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Cons:
  • Play with your lifeline needs
Reason of review:
Poor customer service
Anonymous
map-marker Milwaukee, Wisconsin

Do not get Budget Mobile FOR YOUR LIFELINE!!!

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I apply for a LIFELINE phone. Within 2 weeks i received my phone. I live in Wisconsin, but got a number in MA. I chat with them, and even sign-in into my account. My account was assign a Wisconsin number, but that number was assign to someone's else phone that is on Budget Mobile LIFELINE program too. I ask if they can change the number to a local number but they can't. They ask me to send in the one i have, apparently it was someone's else phone. So, where is my phone? But i will have to paid for shipping fees. What?! So if this is medical procedure, we would all be dead. DO NOT SIGN-UP WITH THIS COMPANY. IT'S YOUR LIFELINE...THEY PLAYING AROUND AND BEING LAZY ABOUT IT. IF YOU NEED A LIFELINE GO SOMEWHERE ELSE LIKE SAFELINK. THEY ARE THE BEST!
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Cons:
  • Play with your lifeline needs
  • Not lifeline friendly
  • Can not change phone number to already have phone
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Green Bay, Wisconsin

WHERE"S MY PHONE!!!

Emergency phone? Yeah right!!! What a joke. I sent in a money order for a replacement phone late august 2015. They said they received the money order on September 1st 2015. I'm still waiting for my phone. I contacted them today, to see what was going on it shouldn't take this long to get a phone period, from any company in today's world. My phone hasn't even shipped yet. ARE YOU SERIOUS. This is supposed to be an emergency government issued phone. I have been more than patient. I would seriously not recommend this company to anyone. There are different programs out there!
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Loss:
$20
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Tracy, California

Budget Mobile Cell Phone Service Review

I cant set up my voicemail cause they did not send me a password i tried to call customer service but of course i. Couldnt get a human so i tried to email them they told me to dial *86 so i did still no freakin voicemail i lost out on two job i terviews so im still uneployed all i want is the password that came with the phone. Is that so hard ?
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Reason of review:
Poor customer service
Anonymous
map-marker Redding, California

Inaccuracies

After applying on line and providing proof of eligibility, I kept getting emails to provide upload of proof of eligibility. I contacted customer service and they stated that my account was under review! No explanation, or estimated time of completion! It's been two weeks since application completed. My next step is to file a complaint with the FCC to complain and inform them of this shoddy company. Lack of true communication, leads me to believe that something is wrong with their whole operation from intake to follow-up to completion. I have been given absolutely no reliable information regarding key aspects of completion! Linda Comstock
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Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Illya Srb

Wrong Plan!

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I pressed the wrong button when selecting my plan. I called to see how they could help correct or give a refund, it took "Alex" almost thirty minutes to tell me they could do nothing, after I paid for a service. I will spread the word and warn others about this company! It would be a good idea to inform the government about these fishy scam artist. Let's work smarter so that we don't have to get these phones in the first place, there are some decent companies out there also. Please, be aware and please read reviews about this company, you've been warned!
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Loss:
$5
Cons:
  • Can not do refunds
  • Quality of goods
  • Customer service or rather lack of
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Los Angeles, California

Budget Mobile Lifeline Review

I got a say this is one of the worst life line service ever they obviously have no idea what they are doing I hope to God someone does something about this and fixes this issue everyone is having with Budget Mobile. Or at least get people that know what they are doing like jeeze it is so frustrating.
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Reason of review:
Poor customer service
Anonymous
map-marker Crossville, Tennessee

Other Product Review

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They .....SUCK.... they're worthless customer service s rude I'm so dissatisfied with their overall deceiving, misleading business they should be sued
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Reason of review:
Poor customer service
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